Refund policy

If you're not happy with your watch, you can return it within 14 days of delivery—provided it's unused and still in its original protective packaging. We kindly ask you not to unwrap or strap it on, as any signs of handling or damage may result in a partial refund to cover replacement parts.

Return shipping costs will be deducted from your refund: £10 (UK), £30 (USA, EU, Rest of World).

If your order is a pre-order and hasn't shipped yet, you’re welcome to request a full refund at any time.

All watches come with a 2-year warranty from the date of delivery. This covers any mechanical faults and includes free servicing or repair. Accidental damage and general wear and tear are not covered. For anything else please email team@hilli.co.uk