Refund policy

All HILLI watches are made to order on a pre-order basis. Refunds can be requested once your order has been paid in full and your watch has been delivered. From the date of delivery, you have 30 days to request a refund.

To be eligible, your watch must be unworn and returned in its original, undamaged condition with all original packaging. Any signs of wear or handling may result in a partial refund to cover replacement parts.

Orders that have not yet been delivered are not eligible for a refund.

Return shipping is arranged and paid by you — £10 (UK) or £30 (Europe, USA and Rest of World) — and will be deducted from your refund. Any import duties or taxes you paid on delivery are set by your destination country and cannot be refunded by HILLI.

Warranty: every HILLI comes with a 2-year warranty from the date of delivery, covering mechanical faults with free servicing or repair. Accidental damage and general wear and tear are not covered.

To start a return or ask a question, email team@hilli.co.uk.